CRM | CDK Global (2024)

FAQs

What is CRM Global? ›

The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects.

CDK Global has cautioned customers about unscrupulous actors calling them and posing as CDK agents or affiliates to gain unauthorized systems access. The warning follows ongoing cyberattacks that have hit CDK, forcing the company to shut down its customer support channels and take most of its systems offline.

The CDK Global cyberattack has been attributed to the BlackSuit ransomware gang. BlackSuit is a relatively new ransomware group that first emerged in April 2023. The group has links to the older more established Royal ransomware gang. There is some evidence that BlackSuit is also related to the Conti ransomware group.

On April 7, 2022, CDK Global agreed to be acquired by Brookfield Business Partners and institutional partners for a total enterprise value of $8.3 billion.

As a receivables partner, CRM serves as a strategic outsourcing collection services company for businesses that need to reduce their risk and increase their revenue.

CRM stands for “Customer Relationship Management” and is a software system that helps business owners easily track all communications and nurture relationships with their leads and clients.

CDK Global, a software service provider serving car dealerships across the US, appears to have paid the hackers a $25 million ransom. Learn more about the development and the implications for businesses agreeing to ransomware payouts.

The ransomware attack that hit CDK in mid-June disrupted thousands of auto dealerships that use the company's software to manage everything from scheduling to sales and orders.

According to sources who spoke with CNN, CDK paid a ransom of $25 million to end the attack.

Five of the six largest franchised dealership groups—Asbury, AutoNation, Group 1, Lithia, and Sonic—rely on CDK as their primary dealership management system (DMS).

Is CDK Global a good company? ›

CDK Global reviews FAQs

CDK Global has an overall rating of 3.1 out of 5, based on over 3,444 reviews left anonymously by employees. 46% of employees would recommend working at CDK Global to a friend and 35% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

CDK Global provides integrated technology solutions to over 30,000 Auto, Truck, Motorcycle, Marine, Recreational and Heavy Equipment dealers around the world.

What Are Cyclin-Dependent Kinases? Of the many proteins involved in cell cycle control, cyclin-dependent kinases (CDKs) are among the most important. CDKs are a family of multifunctional enzymes that can modify various protein substrates involved in cell cycle progression.

CDK Global has partnered with the Jim Ellis Automotive Group for nearly a decade. Recently, Jim Ellis added Toyota of McDonough to their family of dealerships and converted from another vendor to CDK Service. After switching to CDK Service, customer pay hours per RO increased by 26%.

CDK Global Inc: Overview

The company conducts its operations, sales and services through subsidiaries in North America. CDK is headquartered in Hoffman Estates, Illinois, the US.

CRM stands for Customer Relationship Management. Businesses use CRM software as a repository to unite and streamline sales, marketing, and customer support activities.

A CRM Agency, or Customer Relationship Management Agency, helps businesses build and manage relationships with key clients. This can be done through several means such as email marketing, public relations, events, and media.

Call center customer relationship management (CRM) refers to a software tool that call center agents use to enhance the customer experience and increase efficiency. Call center CRM systems store records about customers, such as account information and contact history.

Examples of CRMs

Insightly – A modern, affordable CRM that teams love. Salesforce – an early entrant into the CRM space that is focused on (and priced for) the enterprise space. HubSpot – A robust marketing automation platform that added a CRM on.