How many people can a theater hold?
Theater capacity varies by each theater. Please inquire with an event specialist regarding your specific location.
Do you rent auditoriums for events other than for movie screenings?
Yes, you can rent an auditorium for a movie premiere, film festival, private meeting, or video game party.
Does NCG host events?
Yes, please inquire on our website here regarding your specific event request.
When booking a birthday party do I have to pay for parents?
All guests are charged for entry to theater.
Can I request an itemized receipt for my event?
Please request an itemized reciept from the event specialist.
What is the minimum requirement for booking an event?
Our minimum package starts at 20 guests.
What if I want to purchase hot food or candy with my event?
Hot food and candy items can be purchased at theater on day of event.
Do you require a deposit when booking?
We require full payment at the time of booking.
If booking an event, are we allowed to bring in outside food?
We allow outside food to be brought into party rooms only (select locations).
Can we use the party room (select locations) if we come to see a public show for a birthday party?
We rent the party room out upon availability. Please inquire for your specific location/pricing here.
How long do we have access to the theater for our movie?
You have access to the theater for the duration of the movie you’re viewing.
What if I have an event booked and I become sick/or an emergency arises?
Cancellation is allowed up to 72 hours prior to the event. If notice is given less than 72-hours prior to event, refund restriction may apply. Reschedule is allowed up to 24 hours prior to the event
How far in advance do I need to book?
We ask that you give us a 10-day advance notice.
Do you have a phone number I can contact?
Please inquire by completing group and event form
I submitted an inquiry but have not heard from anyone, what should I do?
Please allow the events team 2 business days for response. Also, make sure to check your spam email folder.
Will I get a refund if not all my guest shows up?
Refunds can not be offered for invited guests who do not attend the day of the event.
If I have an event and we don’t use all of our popcorn and drink tubs, can I reuse them at another time?
Popcorn and drinks are only good for day of purchase. You are welcome to fill them the day of, they cannot be brought back for a later date.
Can I have a substitute if my kid can’t eat popcorn?
We do not provide substitutions with our event concession packages. If a guest has a food allergy or cannot eat popcorn, we allow substitutions to be brought in if prearranged with event specialist.
If I book an event, will I share a theater with people outside my party?
If booking a private event, you will not share a theater with guest outside your party. If booking event during business hours your group will be placed into a public showtime. Public showtimes are available for guest outside of you party to purchase.
Who is my point of contact at the theater?
The manager on duty at the time of your event will be your point of contact.
What time should I arrive for my event?
Please talk to your event specialist for your scheduled arrival time.
Can I get points on my NCG Card for booking an event?
Due to the discounts provided with booking a group event, NCG is not rewarding points for group event purchases.
Does NCG provide tablecloths/plates/utensils for the locations with a party room?
No, NCG does not have these items on site or available. If guest prearranged bringing in outside food, they have the responsibility of supplying the products needed for this.
Are NCG Theaters Handicap accessible?
Yes, the theaters are handicap accessible. We have floor level openings in each theater for wheelchairs.
Who can I contact to share feedback of my event?
Your feedback is welcomed and encouraged. Please provide feed back to event specialist.
